OVERVIEW

Qilniat Limited respects the rights of each of our clients, particularly the right for a refund in case of being unsatisfied with the provided services.

Also, we announce that if our client was already charged he can change his mind and make a request for a refund.

Any refund requests you may demand shall be treated with our absolute care and attention.

IMPORTANT:

v  This Refund Policy does not cover any additional fees that may appear in the process of refunding.

v  Refund of an amount which is more than the original amount is forbidden.

Qilniat Limited guarantees support to each client in case of any disputes connected to the refunds.

 

EU RIGHT OF WITHDRAWAL AND REFUNDS

European law principally provides a right of withdrawal on digital content sales. However, it can be and typically is excluded for digital content provided instantly to the end user. This is what happens when you make a transaction on handymentogether.com: The EU statutory right of withdrawal ends 14 days after your purchase or the moment you start accessing or viewing the content and services for the first time.

At the same time, Qilniat Limited voluntarily offers refunds to all of its customers in a way that is much more customer-friendly than our legal obligations.

In particular, we allow you to try our content during the 5 days trial, whereas your statutory right of withdrawal does not entitle you to a refund.

As a result, even if your statutory right of withdrawal ends immediately upon purchase, you may still request a refund of your purchase pursuant to our own refund policy and our sole discretion.

 

MAIN POINTS

European Union customers have a right of withdrawal from certain transactions under the terms of EU law.

The client that has paid a transaction fee, has a right to request a refund if the Eligibility Criteria are met. Refund can only be considered when the client definitely follows these Eligibility Criteria. In case if the client does not agree to follow the rules, Qilniat Limited reserves the right to decline the client’s refund request.

When you are going to apply for a refund, you need to complete and send a special form to the support@handymentogether.com with 'Refund Request’ in the subject line.

To make sure that the request for a refund is veritable, we always check all the information. And that is why we refer to the client to provide us with such identification information: email, phone number, the first and the last name, place of living and any other details that prove the making of this argued fund. If the client does not provide us with needed information or if any doubts according to the provided information have arisen, Qilniat Limited can refuse the client’s refund request.

The client`s refund form is always processed at a proper rate. Response time is variable depending on the reasons for such refund request. The decision made by Qilniat Limited regarding the client`s refund request will be announced to the client as soon as reasonably possible.

 

ELIGIBILITY CRITERIA

We assist our clients via support@handymentogether.com or by phone within 14 days after the transaction that you don't agree with was made.

We use only the same means of payment making a refund which the client has used.

Only the second transaction can be reimbursed because the client always makes the first transaction independently by accepting the conditions written on the website. The client confirms his acceptance by ticking the checkboxes before making a transaction for the first time.

If you made a request for a refund, it is not guaranteed for you would be refunded.

We reserve a right to proceed with only a partial refund; we decide it individually in each case.

We don't make cash refunds.

All the refunds are provided by our authorized billing agents.

 

TIMELINE

In case of need, we can ask the client to provide additional information within 14 days from the refund request. And this information must be provided also within 14 days following this request.

We inform our clients about the resolution according to their refund requests within:

§  5 business days after receiving appropriate requested information;

§  5 business days after receiving the refund request form if we don`t need any additional information.

We make a refund within 10 business days after making a decision that the client is entitled to a refund.

The client cannot get a refund if:

     the necessary information was not provided within the indicated terms;

     the client is suspected to be involved in a fraudulent or illegal activity;

     we don`t see any rational ground for the refund.

 

CHARGEBACKS

We expect our clients to get in touch with us in case of any issues connected to the transactions for the services Qilniat Limited provides. We can solve all the problems encountered without having to request for a chargeback from the banks.

We contact the client`s Issuing Bank to get the additional information about the client and the disputed transaction. We reserve the right for using third-party services to process received chargebacks.

We can temporarily discontinue the client's account and suppress client's transactions while making a chargeback investigation.

The client cannot be refunded if the chargeback was requested.

 

ADDITIONAL

The additional funds can be accrued to the initial payment, conversion of funds and they are not refundable.

From time to time Qilniat Limited reserves the right to correct the Refund Policy if there have been changes in the legislation.

If for any reason the client cannot accept the renewed Refund Policy, he is recommended to refuse to use the services of Qilniat Limited and leave the website.

Qilniat Limited is not responsible for any losses (special/incidental, direct/indirect) or damages, including lost profits related to the, using Qilniat Limited services, amounts or processing time of the refund information.

 

Last update: 22.05.2020